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Terms and Conditions

EMAIL US

shop@8bitdo.com

Our customer service team will reply your inquiry ASAP.

FREQUENTLY ASKED QUESTIONS

1. How can I check on the status of my order?

If you have created a login at checkoutyou can simply log into your account and check the status of your items. If youdid not create a login. Please contact our customer service. Email: shop@8bitdo.com

2. Which payment method you can accept?
 Only can accept PayPal for the payment.

3. When will my order ship?

All orders are shipped ASAP. Monday - Friday  9:00 am - 5:00 pm.

4. Where can I get replacement parts?

Please contact Support for all missingparts.

5. My products are not working properly, how can I get a replacement underthe manufacturer’s warranty?

Please contact our customer service andsomeone will contact you within 48 hours.

6. The product I want is out of stock. How do I order it?

We apologize for any inconvenience ifthe product is not available. Please send us your details by email toshop@8bitdo.com, and we will notify you when the product is available.

7. What is the return policy?

Weat 8Bitdo offer a one (1) year warranty from the original date of purchase tocover products with defects in material or workmanship under normal use duringthe Warranty Period.

 

Duringthe Warranty Period, when a purchased 8Bitdo product proves defective becauseof improper material or workmanship under normal use and maintenance, 8Bitdowill:

a.    repairthe 8Bitdo product with new or refurbished parts.

b.    replacethe 8Bitdo product with a new or refurbished product.

 

8Bitdodoes not warrant or is not responsible for:

a.    any8Bitdo product with a problem that is caused by conditions, malfunctions ordamage not resulting from defects in material or workmanship.

b.    anyother device made by anyone other than 8Bitdo.

 

Toobtain warranty service from us, you need to first contact Support Team todetermine the problem and the most appropriate solution for you.