Shipping Policy
Updated: 0203, 2022
Reminder:
Please make sure your address is in full and correct, in case it requires pick up, please pick it in time. Otherwise refund or replacement will be send only once we receive the returned package. Thank you for your understanding!
Global shipping
8BitDo is committed to bringing our products to everyone in the world. Our services are available to most countries in the world and meet various shipping needs. We cooperate with the most reliable international and domestic express companies to ensure your packages are delivered safely and on time.
*Need shipping updates for orders? Please contact our customer services support team.
Shipping center:
All orders will be processed and shipped directly from our distribution center in China. Please note that these orders may incur customs charges that customers need to pay in order to receive their items.
Orders are processed on Monday to Friday at 9:00 am (Local time in China). Orders paid after 9am on Friday (Local time in China) will be processed the next following business day. We have an automated system for orders processing, therefore they cannot be canceled or modified once shipped.
Transportation cost:
Your cost may vary depending on the type, quantity and weight of the package. Shipping costs also depend on your location and desired shipping speed. To get the shipping quotes, add your selected items to your shopping cart and enter your shipping address on the checkout page.
The United States shipping:
Most of the standard shipments are sent through USPS service providers. Packages usually arrive at their destination within 5-7 business days, but sometimes take longer. The orders after 10a.m.(Local time in China) may need one more working day to process.
*E.g. The orders placed after 9 a.m. on Friday may not be processed and shipped in time until the next following Monday.
International shipping:
Most of the standard items from China are shipped through several carriers and postal service providers, but once they arrive in the destination country, they will be handled by local carriers.
Usually the orders take 15-20 working days to reach international destinations, sometimes take 4-6 weeks for some destinations. It ultimately depends on where you want to receive the goods. We wish we could do better than this, but due to the complexity of international shipping, we can't. It takes up to 1 working day to process the order.
About International shipping:
Due to the complexity of urgent express and the cost of international liability, we only offer this kind of service option for the international market.
DHL Shipping options:
As we're in the processing of moving forward to the sustainable operation, we are offering eco-friendly shipping options for orders from the US, EU and UK via DHL Express. DHL is currently facing potential shipping delays due to heavy orders and ongoing COVID-19 related delays. Please note that the estimated delivery time has been updated to 5-10 business days.
Customs duties & VAT:
Some countries shall collect customs duties and VAT on goods that are imported from China. You are responsible for any such additional taxes and fees that your government applies to get the package delivered. 8BitDo will try its best to provide the best international shipping experience, but most of the process is out of our control. The specific situation is determined by the workflow of the domestic logistics providers in your country.